Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information
Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services. As a leading fire hose manufacturer with 32 years of experience serving global markets, we are committed to maintaining the highest standards of data protection and privacy.
Information We Collect
Personal Information
- • Name and contact details
- • Company information
- • Email address and phone number
- • Billing and shipping addresses
- • Purchase history and preferences
Technical Information
- • IP address and browser type
- • Device information
- • Website usage data
- • Cookies and tracking data
- • Geographic location
How We Use Your Information
Business Operations
To process orders, provide customer support, manage accounts, and deliver our fire hose products and services to customers worldwide.
Communication
To send important updates about orders, respond to inquiries, provide technical support, and share relevant product information.
Improvement & Analytics
To analyze website usage, improve our services, develop new products, and enhance user experience across our global operations.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
Trusted partners who help us deliver services
Legal Requirements
When required by law or legal process
Business Transfers
In case of merger or acquisition
Your Consent
With your explicit permission
Your Rights & Choices
Access
Request access to your personal data we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
International Data Transfers
As we serve customers across the US, EU, Southeast Asia, Middle East, and other global markets, your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
GDPR Compliance
Full compliance with European data protection regulations for EU customers
Standard Contractual Clauses
Appropriate safeguards for international data transfers as approved by regulatory authorities
Local Data Protection Laws
Adherence to applicable privacy laws in each jurisdiction where we operate
Contact Us & Policy Updates
Privacy Questions?
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Your Privacy Matters to Us
With 32 years of experience serving global markets, we're committed to protecting your personal information with the highest standards of security and transparency.